Customer Service Manager (banking)
Singapore, Singapore
Job Description
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Monday - Friday 8:45 AM - 6 PM Saturday 8:45 AM - 1 PM
Location: Central
- Oversee and manage the Customer Centre to ensure smooth operation in compliance with banking procedures, guidelines, and regulations.
- Attend to customer enquiries and make operational decisions within guidelines.
- Check and authorize/approve financial transactions processed by the Customer Service Officers.
- Check the accuracy of all transactions (including re-activation of dormant accounts).
- Ensure AML procedures are observed in compliance with MAS requirements for all transactions.
- Assume the role of a Vault Teller in charge of the overall cash in the Centre when performing as the duty officer.
- Attend to and follow up on overdue / unpresented cheques.
- Oversee the maintenance and upkeep of the premises:
- Attend to alarm activation as key holder of the Customer Centre.
- Assist in the testing when there is system enhancement or report refinement to ensure the program is correct before implementation.
- Perform relief duties as and when required at other Customer centers.
- Handle loan applications/referrals at the Customer Centre.
- Diploma / Degree in Business or Banking & Finance or related discipline
- At least 3 years of relevant experience as a Branch Manager.
- Possess supervisory skills with a flair for customer service.
- Good interpersonal and communication skills.
- Able to work on Saturdays (Half day). There is one Saturday off per month.
We regret to inform you that only shortlisted candidates would be notified.
Willie Goh | EA Reg No: R2197853
Swift Search Global Pte Ltd | EA No: 18C9495
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Job Detail
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Job IdJD1304366
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned