Job Description

Industry : European MNC Industrial Electrical Equipment SupplyLocation: West Region SingaporeWork Week: 5 DaysStrategic Planning and Execution:

• Establish and manage clear department goals and objectives, including defining and tracking key performance indicators (KPIs) such as sales, quotation and order throughput times, customer satisfaction, and hit rate.
• Continuously improve processes, procedures, and work instructions to optimize efficiency and effectiveness.
• Ensure compliance with internal control systems and proactively identify and address procedural and policy gaps.
• Foster a 24/7 customer service mindset within the team.
• Measure and improve individual inside sales performance, focusing on responsiveness, accuracy, sales, and efficiency.
• Coordinate and manage interactions with cross-functional teams (IT, Accounting, Engineering, Product Management, Business Development, etc.) and other group companies.
• Manage the implementation and refinement of pricing policies.
• Oversee the business generation process for the SEA, Australian, and Japanese markets, including quotations, follow-up, technical support, and sales lead generation.
• Develop comprehensive quotation proposals that highlight technical advantages and customer benefits.
• Collaborate closely with the External Sales team to ensure clear communication and alignment on customer requirements and goals.
• Cultivate an "opportunity ownership mentality" within the team.
• Initiate and manage proactive selling activities to target low-sales customers, new customers, and promote new or key products.
• Manage price negotiations in accordance with applicable rules and regulations.
• Maintain a customer complaint log and implement corrective and preventive actions.
• Gather customer feedback through surveys, meetings, and teleconferences.
• Identify and implement business improvement ideas and lean management principles.

Order Management and Customer Service:

• Monitor and deliver on order deadlines.
• Manage and charge for change orders.
• Ensure the timely resolution of errors, mistakes, and customer requests.
• Handle and coordinate Return Material Authorizations (RMAs).

Team Development and Coaching:

• Coach and train team members on efficient processes, policies, and technical skills (product knowledge, applications, customer value).
• Develop selling skills, including sales basics, cross-selling, and upselling techniques.
• Foster a customer-centric approach that builds strong and lasting relationships.

Qualifications and Experience:

• Bachelor\'s degree in Electrical/Electronic or Instrumentation Engineering, Technology, Engineering, or Business Administration.
• Minimum of 5 years of experience with a proven track record in customer service.

Join us and lead a dynamic team in achieving sales excellence. Apply now to make a significant impact!Employer questionsYour application will include the following questions:How many years\' experience do you have as an Electrical Service Manager?Which of the following types of qualifications do you have?How many years of people management experience do you have?Which of the following statements best describes your right to work in Singapore?Which of the following Microsoft Office products are you experienced with?What\'s your expected monthly basic salary?How much notice are you required to give your current employer?Company profileHR FocusHuman Resources & Recruitment11-50 employeesGet the right talent in the right roles. Find you talents match with us.HR Focus is a dynamic boutique recruitment agency. We have a team of committed and passionate recruiters who have varied background and working experience come together with one vision -- working alongside with our potential customers of diverse industries, to understand their culture and need, to fully facilitate staff search expertise to effectively match the right candidate to fit in the skill set.We help professionals take their careers to new levels. We bring in vast industry experience, a staunch focus on candidate quality and complete dedication to client relationships.Our Mission We take immense pride to deliver quality services and solutions to our clients as well as our candidates. We maintain a comprehensive database by using the latest information technology software and social networking to reach out to many potential candidates seeking new opportunities. We aim to transform potential customer into a satisfied client.Our Service We upkeep our professional approach and focus on placing staffs on all levels in the job market in Singapore. We offer competitive rate in our industry with service warranty to our client include government agencies, SME as well as MNC.For more information, please visit https://hrfocus.com.sgGet the right talent in the right roles. Find you talents match with us.HR Focus is a dynamic boutique recruitment agency. We have a team of committed and passionate recruiters who have varied background and working experience come together with one vision -- working alongside with our potential customers of diverse industries, to understand their culture and need, to fully facilitate staff search expertise to effectively match the right candidate to fit in the skill set.We help professionals take their careers to new levels. We bring in vast industry experience, a staunch focus on candidate quality and complete dedication to client relationships.Our Mission We take immense pride to deliver quality services and solutions to our clients as well as our candidates. We maintain a comprehensive database by using the latest information technology software and social networking to reach out to many potential candidates seeking new opportunities. We aim to transform potential customer into a satisfied client.Our Service We upkeep our professional approach and focus on placing staffs on all levels in the job market in Singapore. We offer competitive rate in our industry with service warranty to our client include government agencies, SME as well as MNC.For more information, please visit https://hrfocus.com.sgCompany informationRegistration No.53247597JEA No.13C6829

HR Focus