Customer Service Manager (freight Forwarding, Mnc)

Singapore, Singapore

Job Description


The Opportunity:Adecco is collaborating with a Fortune 500 global MNC in the freight forwarding industry. They are currently seeking a Customer Service Manager to join their team. Reporting to the Department Director, the successful candidate will lead and guide a team to ensure customer satisfaction for key accounts.

  • Multinational Company
  • Career Growth
  • Hybrid working environment
  • Location: Kallang
  • Work Hours: Monday - Friday (8:30am - 5:30pm)
  • Salary: up to $7000
The Job:
  • Point of contact for customer inquiries and ensuring expertise in all service features.
  • Analyze customer inquiries, gather data, and generate proposals/quotes.
  • Facilitate and manage the preparation of shipment documents for customers, including providing information, dispatching documents, and handling pickup and delivery notifications as needed. Resolve both external and internal customer complaints.
  • Develop robust operational customer relationships and gain insight into their organization, including structure, processes, and needs.
  • Ensure proper handling of the Group\'s multimodal, trans-shipments, cross-trade, HL, barge, project, OOG ocean freight, and dangerous goods shipments, coordinating with the BU for general air and ocean freight.
  • Oversee operational tasks including goods collection, cargo reception, and processing.
  • Oversee and supervise subcontractors, ensuring contractual obligations are met, establishing KPIs, verifying compliance with our service level agreement, and reviewing invoices, among other responsibilities.
  • Provide guidance and support to the team for key accounts, ensuring ongoing improvement while monitoring customer-agreed KPIs.
The Talent:
  • Minimum of 3-5 years in Oil & Gas, Sea & Air freight operation Logistics /Transportation, or equivalent.
  • Minimum of 3 years of experience in a leadership role, ideally within customer service or operations.
  • Project and time management/time allocation and organizational skills.
  • Drive for high performance and prioritize customer satisfaction.
Next Steps:
  • Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
  • Apply through this application or send your resume to weiling.chua@adecco.com in MS Word Copy. We\'d love to hear from you!
  • We regret that only shortlisted candidates will be notified.
Chua Wei Ling
Direct Line: 8126 9981
EA License No: 91C2918
Personnel Registration Number: R2197152

Adecco

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Job Detail

  • Job Id
    JD1451915
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned