Job Description

Company Overview: Ambiq has been on a singular mission since 2010 to put intelligence everywhere by creating the most energy-efficient semiconductor solutions for IoT endpoint devices. Using the revolutionary Subthreshold Power Optimized Technology (SPOT\xc2\xae) Platform, Ambiq\'s record-breaking ultra-low power solutions, including MCU and SoCs, have helped global device makers deliver more than 150 million products with advanced features, enhanced performance, and extended battery life. With a leading market share in wearables at the speed of shipping 1 million units per month, Ambiq is now expanding its impact on novel endpoint products such as hearables, smart home automation, industrial IoT preventive monitoring, and more. Our innovative and fast-moving teams of research, development, production, marketing, sales and operations are spread across several continents, including the US (Austin and San Jose), Taiwan (Hsinchu), China (Shenzhen and Shanghai), Japan (Tokyo), and Singapore. We value continued technology innovation, fanatical attention to customer needs, collaborative decision making, and, above all, enthusiasm for energy efficiency. We embrace candidates who also share these same values. The successful candidate must be self-motivated, creative, and comfortable learning and driving exciting new technologies. We encourage and nurture an environment for growth and opportunities to work on complex, interesting, and challenging projects that will create a lasting impact. Come join us on our quest for 100 billion devices. The endpoint intelligence revolution starts here.
As a Customer Service Manger at Ambiq, you will drive the intersection of the Voice of the Customer and internal operations. This role will work with Ambiq\'s customers, distributors, Supply Chain, Finance and Marketing teams to ensure a positive experience for our customers and maximum revenue attainment. Salesforce and Tensoft will be the tools used to manage demand. The successful candidate will understand the semiconductor industry. They will be a self-starter, very organized, diligent with details, a great communicator and excel at customer interaction. The person in this role will own order management for their assigned customer base. They will work directly with distributors and customers to ensure orders, Point-Of-Sale (POS) data, inventory data and product returns (RMA) are managed carefully. This person will manage regional Sales & Customer communications for their assigned customer base including lead time updates, pricing updates, part status. New customer leads will also be managed in this role. Specific Responsibilities

• Work with distributors to ensure accurate weekly POS and inventory reporting.
• Collaborate with Sales & Finance to ensure accurate revenue recognition of orders and returns.
• Work in Tensoft to ensure accurate order placement and invoicing.
• Collaborate with supply chain to secure order commit dates and communicate them to customers.
• Work in Salesforce to enter customer Leads and assign them appropriately.

• Four year college degree in business, engineering or related field.
• Five years or more of semiconductor preferred
• Experience with Salesforce and Tensoft preferred. Proficient with MS Office suite. Excellent Excel skills required including v/hlookups, pivot tables, etc.
• Must possess excellent verbal and written communication skills. Must be a self-starter and thrive on collaboration