Customer Service Manager

Singapore, Singapore

Apply Now

Duties & Responsibilities

Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
Gathers customer information thoroughly and effectively, accesses and satisfies client demands
Educates the salon customers based on their real needs during their visit to the shop
Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
Maintains a positive, empathetic, and professional attitude toward customers at all times
Attends to and communicates promptly to address customers\xe2\x80\x99 queries at the most excellent approach
Acknowledges and resolves customer feedback and concerns
Knows products inside and out to answer product queries
Communicates and coordinates with team and management
Ensures customer satisfaction and increases customer retention
Gathers customer satisfaction levels and feedback on customer services for continuous improvement
Provides feedback on the efficiency of the operations and customer service process

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.