Job Description

• 5 Days Role
• Office Around Jurong East MRT
• Telecommunication Industry (Network)
• With Variable Bonus

Interested applicants can apply this role directly or email resume to carson_cheong#thesupremehr.com

Job Responsibilities:

• Set-up call center and manage, coach, and mentor a team of Member Support (call center) Specialists
• Recruit and hire new team members
• Lead call center training and onboarding for all new team members
• Provide call center day-to-day supervision, support, and escalation path for member support specialists on your team
• Manage call center team to meet target KPIs associated with our member support and operations
• Ensure efficient allocation of operations center resources and maintain high performance standards
• Identify and drive areas for operational process improvements to support scale
• Cross-functional collaboration with other departments including troubleshooting eligibility questions, claims adjudication, and benefit designs.
• Manage all engineering VoIP projects and configuring and optimizing all VoIP/IP and internet-based services, telephone, and data networks.
• Analyze and troubleshoot internal and external VOIP/SMS issues.
• Work with among others to propose cost-effective customized solution to meet customers\' needs.
• Ensure that all customers\' enquiries and works orders, commercial documents, dealings with customers are promptly attended to and documented.
• Find creative ways to solve problems and exceed customer expectations.
• Manages client accounts through onboarding, upselling, and partnership projects.
• Negotiation of VOIP/A2P SMS business
• Working with management to facilitate accurate and timely implementation of new circuits, network elements and implementation of complex trunking projects.
• Understanding and implementing security practices as it relates to VoIP services.
• Provisioning, turning up and troubleshooting SIP Trunks and PRI circuits.
• Performing routine checks and proactive monitoring all assigned voice related systems.
• Train and support Wholesale staff on SIP, PRI and HPBX product development.
• Become familiar with all Voice and participate in department on-call rotation.
• Assist other department team members with their duties as needed.
• Configuring and optimizing telephone systems and services, voicemail and Private Branch Exchange (PBX) communication systems, and other related systems

Additional Information

Career Level

Manager

Qualification

Not Specified

Years of Experience

5 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Here at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry\'s challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.

Additional Company Information

Registration No.

201426535W

EA No.

14C7279

Company Size

51 - 200 Employees

Average Processing Time

13 days

Industry

Human Resources Management / Consulting

The Supreme HR Advisory