Job Description

Description

• Greet and meet every customers in the most friendly manner
• Handle calls at all times and charge (wrap up code) accordingly if any
• Act as first point of telephone contact for customer support requests
• Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
• Check for support agreement / warranty validity per local guideline.
• Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
• Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time
• Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type
• Optimise available workshop capacities by effectively assigning work/ cars to each service centres
• Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
• Provide best effort general advice to customer in a timely and professional manner
• Assist in special product campaign or promotions
• Arrange for airport service, pickup and delivery for customers
• Assist schedule customers for professional car care services
• To ensure daily service level achievement, monitor customer\'s waiting time, look out for body language etc.
• Assist in generating daily, weekly and monthly reports as and when required
• Hand over vehicle to customers with basic work explanation.

Job Requirements

• Minimum \'O\' Levels
• Able to work under pressure and fast-pace environment
• Minimum 2 years in Customer Service industry
• Good Customer Service skill
• Good Communication skill
• Ad Ref #EAT

Working Hours: 7.45am to 5.15pm (Mon to Fri)

8am to 11am (Alt Sat)

Angela Teh Ling Wei (CEI No.R1104464)
Contact Number:67860100
Email Address:angelateh@recruitexpress.com.sg
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted

Industry

FMCG / Retail

Specialization

Customer Service

Location

Central

Employment Type

Contract / Temp

Salary

S$2,601 - S$4,000 / mth

If you meet the requirements of this role, please email a detailed resume in Word document to Angela Teh Ling Wei.
CEI Registration No.: R1104464
Email: angelateh@recruitexpress.com.sg
Tel: 67860100
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Recruit Express