Customer Service Officer (12 Months Contract)

Singapore, Singapore

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JOB DESCRIPTION

Provide information about our cooling services at our experience centre (based at HDB Hub at Toa Payoh)
Respond to inquiries, addressing customer questions and concerns via phone, email, or in-person interactions
Prepare and verify billing documents
Maintain and keep accurate records of customer profiles, transactions, and feedback
Efficiently evaluate and accurately document customer inquiries and billing information in the system
Handle and resolve customer complaints and issues promptly and professionally
Collaborate with and work closely with other departments to improve customer service processes / experience and resolve complex issues
Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time

JOB REQUIREMENTS

Demonstrate excellent telecommunication abilities and strong customer service skills
Possess a genuine passion for providing customer-focused service with the ability to manage stressful situations
Fluent in English and at least one other language
Detail-oriented and able to work independently
Previous experience in customer service or a call centre with the public housing sector is a plus

BUSINESS SEGMENTInfrastructurePLATFORMOperating Division

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