Job Description

Location: Nearest MRT - Queenstown Responsibilities: * Responsible for all matters related to booking and appointment making for Services and Events * Act as first point of telephone contact f Location: Nearest MRT - Queenstown Responsibilities: Responsible for all matters related to booking and appointment making for Services and Events Act as first point of telephone contact for customer support requests Obtain precise customer personal particulars and information Ensure all calls, including customer compliments and complaints logged in CRM system Provide technical call screening and assign call to the appropriate delivery method and payment type Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process Provide best effort technical advice to customer in a timely and professional manner Assist in special product campaign or promotions Assist in generating daily, weekly and monthly reports as and when required Requirements: Minimum GCE O' or A' Levels or Diploma in any discipline Minimum 2 - 3 years of working experience in Customer Service industry Has strong passion and excellent in customer service Good communication and interpersonal skills. Proficiency in Microsoft Office Multitasking and time-management skills, meticulous with the ability to prioritize tasks Good team player Attention to: Raina By submitting any application or r sum to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration. We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence. Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431