Customer Service Officer (airfreight Import)
Singapore, Singapore
Job Description
:Industry: Freight ForwardingConducive Working EnvironmentLocation: EastResponsibilities:
- Ensure Import / Export operations runs smoothly, and SOP compliant.
- Manage and co-ordinate the entire shipment process for customers.
- Implement and establish new processes for export / import operations.
- Review export / import operational procedures for continuous improvement, to enhance efficiency.
- Prepare KPI reports for customers & attend to Operation Review meetings when required.
- Plan / schedule space for all origin stations.
- To be proactive in preventing service failure
- To be resourceful in managing recovery
- To co-ordinate shipment closely with Customers and various department to ensure shipments executed correctly
- To monitor & ensure Customers make prompt payments
- To rectify & resolve payment discrepancies
- To develop good relationship with Customers
- To observe & control daily operational issues in order to comply Customers requirements
- To co-ordinate Customer Service & Operational information and expedite for replies
- To analysis and recommend corrective actions
- To handle customers complaints
- Minimum Diploma in Logistics or other related discipline.
- 2-3 years airfreight experience
- Adaptable to fast-moving work environment.
- Excellent problem-solving skills and experience in resolving problems creatively and innovatively.
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Job Detail
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Job IdJD1437083
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned