Job Description

\xe2\x96\xba Office hours, Monday - Friday

\xe2\x96\xba Location: Kallang

\xe2\x96\xba Work life balance

\xe2\x96\xba Permanent

About the company:

\xe2\x96\xba Our client is a established and well known audio visual company.

Core Responsibilities:

Provide Customer Support for Fault Rectification

• Maintain (includes answering call) Technical Hotline and Technical Support Email during business hours and record information related to requests (open ticket); to obtain sufficient information regarding fault calls from client so as to provide engineers with accurate fault description, facilitating a conducive diagnosis process.
• Retrieve information (e.g. equipment list, schematic, photo) and send to Post Sales Team Lead to assign engineer to address customer request and inform customer within 30 mins.
• Schedule on-site appointment(s) for Engineer to resolve customer issues (e.g. Engineer involved, appointment details) and inform customer.
• To retrieve and provide information to engineers with regards to contract details etc of clients to enable engineer to determine appropriate solution on-site.
• Liaise with product suppliers to provide services/parts quotation for maintenance and non-maintenance customers.
• Follow up with Post-Sales Team to ensure effective resolution of the request related to faults (from opening to closing of ticket) within the SLA.
• Provide Quotations for Standard Services Sales and Sales Requests
• \xc2\xb7 Prepare quotation (for repair, labour or consumables e.g. cables, batteries, power supply) for approval by Post Sales Team Lead; If quotation does not fall under guidelines provided to CSO, then escalate to Project Sales.
• \xc2\xb7 Escalate Sales requests (beyond those that can be quoted by CSO; not within their purview) to Sales Lead Admin (once Sales Lead Admin takes over then Sales Lead Admin will be the one closing the loop)

Support Preventive Maintenance

• Retrieve information (equipment list etc) and schedule preventive maintenance for maintenance contract customers
• Retrieve information (e.g. equipment list, schematic, photo) and send to Post Sales Team Lead to assign engineer to conduct preventive maintenance
• Liaise with customer on rooms availability and work with Post Sales Lead to assign engineer
• Provide engineer with information (equipment list) and arrange appointment

Processing of Return Materials Authorisation (RMA)

• Prepare administrative documents and sending out of faulty units to manufacturer service centre.
• Follow up with service centre on the repair and collection status thereafter to update customers.
• Update Customer Master Equipment List status and information accordingly
• Tracking and Updating of RMA.

Post Sales Inventory Tools

• Ensure all the equipment and tools are properly issued and recorded.
• To raise request accordingly to purchase of running low inventory items

Reports

• To prepare and generate all necessary reports required by Post Sales Team Lead. Not limited to coordinate from various department to retrieve information needed for the reports.

Services Sales Team Administration Support (TBC)

• To provide support on business renewal quote on existing customers.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref24#trustrecruit.com.sg or please click on \xe2\x80\x9cApply Now\xe2\x80\x9d.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Teah Yan Lin (Rolland)

EA Personnel Reg No: R23115528

Additional Information

Career Level

Entry Level

Qualification

Not Specified

Years of Experience

2 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Trust Recruit is Singapore\'s leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.

At Trust Recruit, integrity and reliability permeates every level of our recruitment process. TRUST is our currency of interactions; be it with our valued clients, talented job-seekers or our own employees. Through our premium staffing services, we are committed to connecting and developing quality relationships between candidates and companies.

Additional Company Information

Registration No.

201935022Z

EA No.

19C9950

Company Size

1 - 50 Employees

Average Processing Time

3 days

Industry

Human Resources Management / Consulting

Trust Recruit