Customer Service Officer | Bank | Contract
Singapore, Singapore
Job Description
Job scope
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customer inquiries on general and transactional enquiries
- Communicating with customers through various channels.
- Acknowledging and resolving customer requests.
- Customer outreach to encourage the use of digital services.
- Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
- Collaborate with stakeholders to resolve all customer queries and requests.
- To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
- To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues
- Diploma or Degree in Finance, Accounting, or any related field
- At least 1 year of experience in a call center environment
- Excellent verbal and written communication skills
- Proficient in MS Office Suite
- Able to multi-task while assisting customers and toggle between system application screens in a fast-paced environment.
- Maintaining a positive, empathetic, and professional attitude toward customers
- Location: Changi Business Park
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Job Detail
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Job IdJD1408859
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$3000 - 4000 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned