Job Description

Ademco (Far East) Pte Ltd, incorporated in 1977, is one of Asiaxe2x80x99s leading security providers to businesses and governments across Asia. Our strong service infrastructure, supported by innovative solution offerings has propelled us to become one of the emerging leaders with a remarkable track record.Here, we advocate the importance of continuous learning where individuals are groomed and their potential realized. Our success today is attributed to a team of dynamic and passionate individuals, who, over the years, grew and excelled in an environment where opportunities and professional enhancements abound.Job Summary:The Customer Service Officer is an expert in account management and customer support function, focusing on delivering excellence to ensure service quality satisfaction.

• Provide excellent customer service to customers
• Effectively handle and manage customersxe2x80x99 enquires, feedbacks and complaints
• Identifying and escalating priority cases
• Ensure excellent service delivery to both internal and external clients and partners
• Collaborate with other departments to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments
• Meticulous, organized and an effective team player
• Perform other duties or projects as assigned

Job Requirement:

• Minimum Diploma level and above with 3-4 years of experience in service-related industry
• Excellent communication and interpersonal skills
• Good command of English, written and spoken, as well as proficiency in Mandarin (to liaise with Chinese- speaking clients)
• Immediate commencement

Other information:Working Days and Hours: Monday xe2x80x93 Friday; 8.30am xe2x80x93 6pmApplication InstructionsPlease apply for this position by submitting your full CV to . Please indicate your expected salary as you apply.
Kindly note that only shortlisted candidates will be notified.

InternSG