Job Description

Ubi * Salary

$2500-3000 * Work Week

5 * Min. Qualification

NITEC * Experience

1-2 years * / Requirement

Requirememnts:

-Min NITEC or Diploma holder in any field or equivalent.
-Minimum 1-2 years\xe2\x80\x99 experience in customer service call center on any major home appliances
-Good interpersonal and communication skills preferred
-Represent the company in serving customers diligently and show empathy when handling on their concerns.
-To recommend customer on products replacement, service contracts, service fees etc.

Duties:

-Provides professional customer support on call enquiries and walk-ins to promote our products
-Schedules services/ repairs for technicians on a daily basis.
-Ensures collection of service charges, monitors unpaid service billings and follow-up payments from customer
-Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR)
-Monitors the parts and products under QCR until replacement part is received
-To follow up with QA on any quality related issues during services.
-Safekeeping of Customer Service Department\'s files and records
-Up keeping of Showroom to ensure tidiness and cosy ambience at all times
-Recommend customer on products range, fees of service charges and company promotion offers.
-Maintained high service standards and achieving set KPI

**Locals only, no work permit/passes application will be supported** * Tel

• Remarks

• Job category 1

Customer Service/ Call Centres Telemarketing * Job category 2

• Job category 3

• Job Nature

Permanent

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