Customer Service Officer (call Center) / West
Singapore, Singapore
Job Description
Our client is a global FMCG MNC, one of the most leading players in the paint technology industry. Due to business needs, they are now recruiting a Customer Service Officer to be part of their Customer Service team for ongoing transformation projects. They are located in the West - easily accessible.
Job Responsibilities of the Customer Service Officer
- Serve as the first point of contact for customers seeking technical assistance over the multiple mediums such as phone, email or social media
- Directing the customer to elaborate on their requirements using specific questions
- Identify the issue faced by the customer and provide the right support ticket in the system
- Understand the required skills and knowledge required to resolve customer\'s problems
- Coordinate with internal support teams to help resolve customers\' issues
- Ad-hoc frontdesk duties as required
- Min diploma
- Prior experience in call center/telemarketing role
- Proficient in Microsoft Office
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Job Detail
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Job IdJD1335899
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned