Job Description

JOB DESCRIPTION \xe2\x80\x93 CUSTOMER SERVICE OFFICER (CHINA MARKET)

• Respond to inquiries from students, parents and other stakeholders.
• Provide accurate and timely information about school policies, programmes and services such as documents required, procedures, entrance examinations and PR application requirements for China students to study in Singapore.
• Promote the institute\'s junior and senior high school programmes to China market and parents.
• Assist to provide a one-stop services for students from China to study in Singapore, such as registration, orientation, accommodation, catering, guardianship arrangements, etc.
• Provide options for students to continue education after high school, such as analysing the pros and cons of course selection and subject selection.
• Provide advice and counselling to parents and students to help students settle down in Singapore.
• Conduct surveys to gather feedback from stakeholders about their experience with the school and use this information to improve the quality of service provided.
• Develop flowchart on the process of student admission for China students.
• Ensures all students\xe2\x80\x99 P-files are properly updated and kept, all databases are updated accurately and in a timely manner.
• Keep abreast to China\'s legislation and update management accordingly.
• Assist in other duties / responsibilities assigned by the Management from time to time.
• This job description is not limited to the duties / responsibilities described above and will be subject to changes to incorporate any duties / responsibilities to reflect the job scope / business requirements and you are expected to travel when required.

• Bachelor\'s degree in marketing / business administration or related field
• Able to communicate with students and parents from China about school policies, programmes and services to study in Singapore. Knowledge of Mandarin dialect is essential.