Job Description

About the role The incumbent will be part of a larger team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives. What you will be doing Customer Service Support

• Ensure customer\xe2\x80\x99s orders are processed in a timely and accurately manner
• Ensure reports are submitted on a timely to established customer\xe2\x80\x99s schedules
• Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
• Liaise and update customer closely to resolve customer orders or shipments related issues

• Initial cycle count as per schedule
• Ensure proper keeping of cycle count sheet for audit trail purpose
• Be responsible in reconciling all stock discrepancies

• Inventory Management for Customer\xe2\x80\x99s WMS system
• Ensure all billings are done timely & accurately with all necessary supporting documents
• Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).
• Maintain and ensure safe keeping and traceability of relevant customer\xe2\x80\x99s document / records
• Capture and update on all CSD KPI measurement, orders management, and orders\xe2\x80\x99 turnaround time metrics etc.
• Collate and compute the monthly KPI report
• Achieve & maintain consistent KPI, make suggestions to improve when necessary
• Additional functions as mandated by Management

• Preferably Diploma in Logistics or Business Admin
• Candidate with no experience but with relevant experience may apply
• Customer Service Orientated and team player
• Product and System knowledge & MS Office Skills