Customer Service Officer (global Mnc)

Singapore, Singapore

Job Description


Our client is a global MNC, one of the most established pioneers in the FMCG industry. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West - easily accessible.

Job Responsibilities

  • First point of contact for customers who require technical assistance on phone, email, ecommerce, social media
  • Assist the customer in articulating their requirements via carefully designed questions
  • Accurately identify the issue encountered by the customer to provide the right support
  • Understand the necessary skills and abilities to resolve customer\'s issues
  • Coordinate with internal support teams to help resolve customers\' concerns
  • Follow-up and update customer details
  • Passing on any feedback or suggestions by customers to the respective internal teams
  • Preparation of simple monthly reports for feedback to supervisor
Job Requirements
  • Min 2 years experience in customer service or customer support
  • Proficient in MS Office

We regret that only shortlisted candidates will be notified Email Address: jobs@recruitpedia.sg EA License No: 19C9682 EA Personnel No: R22108132 EA Personnel Name: Zachry Ng Hui Yong

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Job Detail

  • Job Id
    JD1323505
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned