Job Description

We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre at Hougang Central and Kovan City.Looking for individuals who can commit at least 1 year, 15 hours a week.Contract full-time/part-time position with possibility to convert to permanent staff.Only applicants who have completed both assessment tests will be considered.### Your responsibilities as a Customer Service Officer: ### Work closely in an administration team and be responsible for the daily operations of the tuition centre Create a wonderful customer experience as you understand that making a customer happy is crucially important to the company's success Learn face-to-face communication skills as part of good customer service Engage interest in potential customers and provide them with clear explanations on the offered programs Identify customers' needs and develop strategies to maintain a high level of customer satisfaction Online systems usage & maintenance Handling text messages, emails and calls with various stakeholders, including parents, students, teachers, colleagues and suppliers. Calling customers to inform about promotions and new updates. Basic daily housekeeping works. Any other administrative, operational and customer outreach works as required.### Requirements: ### Minimum 'O' Level. 'A' Level preferred. Permanent role. Able to commit at least 1 year. Flexible timing Willing for inter-centre travel (to Kovan) & deployment Strong interpersonal and communication skills Positive work attitude, self-driven, independent, team player with strong service mindset Responsibility is a MUST in this job - you need to be accountable, responsible and see through the job areas and tasks that you're given.- MUST have INITIATIVE & be PROACTIVE. Passive & calculative attitude need not apply.### Benefits: ### Option for full time contract/permanent role for suitable candidates, after probationary period. Long service and performance bonus may be rewarded.### Working Hours & Location: ### Hougang Central - > Tuesday to Friday: 3pm to 9.30pm - > Saturday and Sunday: 8.30am to 6.30pm### Good Things of the Job: Here's What's in It For You: ### A Happy, Positive & Cheerful environment Being able to deal directly with kids, who are the most innocent & bubbly humans in society (who're not looking to deal you any harm when you're not looking!) Seated most, if not ALL the time (who likes standing?) FULLY air-conditioned environment that is CLEAN and NOT dusty and NOT hot Endless learning opportunities - having a wide scale of operations, we are able to satisfy your ambitions & learning needs Engaging job so do not expect to be bored with nothing to do or to do your own personal things. If this sounds like the beginning of a great new challenge for you..Click on the "Apply Now" button right below, send us your resume & details so at least we know who you are.Please also complete the two assessments which will be sent to you in a separate email after you have applied on Indeed.We look forward to hearing from you!Work Remotely

• No

Job Types: Full-time, Part-time, Permanent, Contract
Part-time hours: 15 per weekSalary: $10.00 - $13.00 per hourBenefits:

• Flexible schedule
• Food provided

Schedule:

• Flexible hours

Supplemental Pay:

• Performance bonus
• Retention bonus

Experience:

• Customer service: 1 year (Preferred)