Job Description

We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre at Hougang Central & Kovan City. Looking for individuals who can commit at least 1 year, 2 days a week. Contract full-time/part-time position with possibility to convert to permanent staff. Only applicants who have completed both assessment tests will be considered. (if you need help with accessing the Indeed tests, feel free to contact us. We will be happy to help!) We pay quarterly bonus, even for part timers! ### Your responsibilities as a Customer Service Officer: ### \xc2\xb7 Work closely in an administration team and be responsible for the daily operations of the tuition centre \xc2\xb7 Create a wonderful customer experience as you understand that making a customer happy is crucially important to the company\'s success \xc2\xb7 Learn face-to-face communication skills as part of good customer service \xc2\xb7 Engage interest in potential customers and provide them with clear explanations on the offered programs \xc2\xb7 Identify customers\xe2\x80\x99 needs and develop strategies to maintain a high level of customer satisfaction \xc2\xb7 Online systems usage & maintenance \xc2\xb7 Handling text messages, emails and calls with various stakeholders, including parents, students, teachers, colleagues and suppliers. \xc2\xb7 Calling customers to inform about promotions and new updates. \xc2\xb7 Basic daily housekeeping works. \xc2\xb7 Any other administrative, operational and customer outreach works as required. ### Requirements: ### \xc2\xb7 Minimum \'O\' Level. \'A\' Level preferred. \xc2\xb7 Permanent role. Able to commit at least 1 year. \xc2\xb7 Flexible timing \xc2\xb7 Willing for inter-centre travel (to Kovan) & deployment \xc2\xb7 Strong interpersonal and communication skills \xc2\xb7 Positive work attitude, self-driven, independent, team player with strong service mindset \xc2\xb7 Responsibility is a MUST in this job \xe2\x80\x93 you need to be accountable, responsible and see through the job areas and tasks that you\xe2\x80\x99re given. - MUST have INITIATIVE & be PROACTIVE. Passive & calculative attitude need not apply. ### Benefits: ### \xc2\xb7 Option for full time contract/permanent role for suitable candidates, after probationary period. \xc2\xb7 Long service and performance bonus may be rewarded. ### Working Hours & Location: ### \xc2\xb7 Hougang Central \xc2\xb7 - > Tuesday to Friday: 3pm to 9.30pm \xc2\xb7 - > Saturday and Sunday: 8.30am to 6.30pm ### Good Things of the Job: Here\xe2\x80\x99s What\xe2\x80\x99s in It For You: ### \xc2\xb7 A Happy, Positive & Cheerful environment \xc2\xb7 Being able to deal directly with kids, who are the most innocent & bubbly humans in society (who\'re not looking to deal you any harm when you\'re not looking!) \xc2\xb7 Seated most, if not ALL the time (who likes standing?) \xc2\xb7 FULLY air-conditioned environment that is CLEAN and NOT dusty and NOT hot \xc2\xb7 Endless learning opportunities \xe2\x80\x93 having a wide scale of operations, we are able to satisfy your ambitions & learning needs \xc2\xb7 Engaging job so do not expect to be bored with nothing to do or to do your own personal things. If this sounds like the beginning of a great new challenge for you.. Click on the "Apply Now" button right below, send us your resume & details so at least we know who you are. Please also complete the two assessments which will be sent to you in a separate email after you have applied on Indeed. We look forward to hearing from you! Work Remotely

• No

Job Types: Full-time, Part-time, Permanent, Contract
Contract length: 6 months Salary: $11.00 - $16.00 per hour Benefits:

• Employee discount
• Flexible schedule
• Promotion to permanent employee

Supplemental pay types:

• Retention bonus

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person