Customer Service Officer (part Time/ Clementi)
Singapore, Singapore
Job Description
Job Title Customer Service Officer (Part Time/ Clementi) Summary This role is responsible for providing top quality customer service, acting as a one-stop service across our entire product/service range.About the Role:
- Provide first line helpdesk support for day-to-day user service requests, business systems and incident alerts using the service desk software, ensuring prompt resolution and excellent customer service.
- Document procedures and policies related to end-user technology systems and tools
- Work with end-users to identify their technology needs and provide guidance on best practices
- Troubleshoot first level technical issues and provide solution to end-users.
- Collaborate with IT Teams to resolve complex technical issues
- Work minimally 16 hours per week (Flexible)
- Weekdays - 5:30pm to 10:30pm
- Weekend - 8:30am to 5:30pm
- No work on Public Holidays
- At least two years of IT Helpdesk experience would be a plus
- Knowledge in Canvas would be an advantage
- Candidate must not be studying at SUSS and related to anyone studying at SUSS
- Completion bonus every 6 months - twice a year!
- Bonus for referring friends
- Career development and a promote from within culture
- An organisation committed to Diversity and Inclusion
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Job Detail
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Job IdJD1436735
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned