Customer Service Officer
Paya Lebar, Singapore, Singapore
Job Description
- Industry/ Organization Type: Security System Service Provider
- Position Title: Customer Service Officer
- Working Location: East (Nearest MRT: Tai Seng/Paya Lebar/Ubi)
- Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
- Salary Package: Up to SGD 2400 + Variable Bonus
- Duration: Permanent
- Make & receive customer inquiry calls
- Handle customer complaints and respond to customer reviews
- Collect & analyze customer feedback
- Support software training & software installation with customer
- Intervention driver fatigue cases for commercial bus & SME companies
- Assist in the retrieval of camera footage for customers
- Prepare usage report for sales team for grants claim
- Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
- Data analytics for software & product accuracy
- Back-end QC check for new vehicle installation project
- Observe & monitor for server performance
- Arrange Company product installation or maintenance booking with the customer
- Min. Diploma
- Min.1 year of working experience in a customer service role
- Training provided to inexperience candidate
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Job Detail
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Job IdJD1411344
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2400 per month
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Employment StatusPermanent
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Job LocationPaya Lebar, Singapore, Singapore
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EducationNot mentioned