Job Description

Customer Service Officer | up to $2,400/month

Customer Service Officer | up to $2,400/month

Our client is a statutory board of the Singapore government & provides great working opportunity and tailored support.

Responsibilities:

• Handle general enquiries related to the Client\'s products and services.
• Address customer complaints and feedback promptly and effectively.
• Provide support to customers regarding online transactions, delivery of goods, and returns.
• Offer technical support to customers experiencing difficulties with accessing or using the Client\'s digital platforms or online services.
• Conduct outreach to customers for purposes such as payment reminders or collecting instructions for damaged items.
• Adapt to peak periods occurring between September and December, during the Client\'s eCommerce campaign periods.
• Utilize multiple communication channels, including customer service hotline, email, online contact forms, social media platforms and potentially activated chat function on the Client\'s website, to engage with customers and provide support.
• Strive to resolve cases from end-to-end whenever possible, ensuring comprehensive support to customers.

Requirements:

• Min NITEC in any discipline; Min one year of customer service experience in a Contact Centre environment
• Excellent communication skills
• Proven track record of delivering high-quality customer service.
• Ability to multitask and handle high volumes of customer enquiries.
• Positive attitude in fast-paced environments.
• Proficient in Mandarin and English to converse with both English and Mandarin speaking customers
• Availability to work on a full-time basis, including weekends and public holidays, if required

Teng Jun Yong

Direct Line: +65 91064652

EA license No: 91C2918

Personnel Registration Number: R2093855

Adecco