Customer Service Officer (rotational Shift)
Job Description
lst level helpdesk to respond to calls
Provide first call resolution to users who called into our hotline which is public facing, advising on issues
Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
Perform outbound calls to users who leave callback
Handle emails as assigned by team leader
Handle responses via the Chatbot
Agent would need to be able to take stress of answering calls from members of public
1 - Customer Experience Management
2 - Customer Service Management (P1 - Beginner)
Other terms:
1. Open to shift rotational work and weekend work
2. 44 hours per week
3. Overtime rate will only be applicable if the working hours for the week exceeds 44 hrs
5. Requirement: 1-2 years of call center experience
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Job Detail
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Job IdJD1012691
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned