Job Description

Job Title: Customer Service Officer / Coordinator
Industry: Manufacturing / Production
Salary: SGD 2800 - 3300
Location: Central, SingaporeAbout Company:
Our client offers high-quality kitchen appliances and water heaters. They emphasize innovation, efficiency, and sustainability in their offerings, catering to a wide variety of customer needs. The company also provides services such as warranties and testimonials, reflecting a commitment to customer satisfaction.:
- Report to the Customer Service Manager and help with after-sales service for the company's products through customer calls and walk-in inquiries.- Serve customers professionally and show care when addressing their concerns.- Recommend products for replacement, service contracts, service fees, and spare parts to customers.- Maintain the showroom by keeping it clean and creating a welcoming atmosphere.- Help the supervisor prepare after-sales service reports and handle any other assigned tasks.- Provide professional support to customers over the phone and in person, helping them with product inquiries and spare parts purchases.- Schedule services and repairs for technicians.- Ensure service charges are collected, monitor unpaid bills, and follow up on payments from customers.- Keep records of services provided to customers using the customer service system and prepare Quality Claims Reports (QCR).- Track parts and products under QCR until replacement parts are received.- Follow up with Quality Assurance (QA) on any issues related to service quality.- Safeguard the Customer Service Departments files and records.- Maintain the showroom's cleanliness and atmosphere.- Advise customers on available products, service fees, and company promotions.- Maintain high service standards and achieve set KPIs.Job Requirements:
- At least a min Nitec, Hi-tec, or Diploma in any field or equivalent.- Preferably 1-2 years of experience in customer service.- Energetic and enjoys interacting with people.- Able to work in a fast-paced environment with good computer skills.- Proficient in Mandarin to communicate with Chinese speaking customers and business associate- Strong interpersonal and communication skills.- On-the-job training will be provided.Compensation:
- Working hours: Monday to Friday 8:30am 5:30pm- Working location: Central, SingaporeInterested applicants are invited to submit their resume via clicking the apply button.JointHire Singapore Pte Ltd.(EA License No.: 17C8920)
Hidetaka Yata (Registration No.: R1216038 )Job ID: 3351

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