Job Description

Our esteemed client, an established company, is searching for a Customer Service Officer:Job Responsibilities:

• Provide excellent customer service by representing the company in a professional and empathetic manner.
• Identify and respond to customer needs, offering accurate information and advice.
• Address customer complaints, provide appropriate solutions, and ensure timely follow-up for resolution.
• Coordinate with internal and external stakeholders, such as customers, contractors, workshops, and others.
• Prepare quotations and raise Work Orders.
• Liaise with controllers and contractors on service/repair quality and pricing.
• Follow up on vehicle service/repair progress with workshops and contractors, and provide updates to customers.
• Update customers on the service schedule and vehicle collection status.
• Conduct basic investigations into customer complaints and provide recommendations within guidelines.
• Escalate pressing issues to supervisors as necessary.
• Perform ad hoc duties as assigned by supervisors.

Job Requirements:

• Minimum O-Level qualification.
• Relevant experience in customer service, administrative, or support functions.
• Proficiency in MS Office.
• Familiarity with CRM systems is advantageous.

Additional Information:

• Working Location: Senoko (Company Pick-up at Admiralty MRT)
• Working Hours: 5.25 Days, Mon to Fri - 8:30AM - 05:30PM/ Alternate Saturday- 8:30AM - 12:30PM
• Salary: Basic Up to $2,600 + OT + AWS + Variable Bonus

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to*We regret that only shortlisted candidates will be notified*TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

• Standby Allowance: $80 (hp allw as need to handle VIP customer after work hrs as well)

Eligible for June bonus (2 months) + December bonus (1 month) * Hiring Manager: Chee Vi Vian (Executive, Customer Service) [6494 2985] / CHUAH WENJING (AARON)Work Location: 59 Senoko Rd, Singapore 758123 (Company bus at 08:00 AM from Admiralty MRT - the bus stop opposite Exit C or public bus 981 from bus stop opposite Sembawang station B58219) * Working Hours: Monday to Friday: 08:30 AM - 05:30 PM/Alternate Saturdays: 08:30 AM - 12:30 PM

• Overtime is payable (normally one week 3 days OT abt 5.30pm to 7.30pm for front counter staff)
• Flexi Dollars: $700
• Annual Leave: 14

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