Customer Service Officer(e Commerce)

Singapore, Singapore

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Responsibilities:

Take in all order from customers locally and overseas and process them before handling over the operations team
Ensure customer are constantly updated regarding their orders - progress or delivery status
Maintain a good relationship with courier to ensure smooth of delivery
Provide good service to new/existing customers to promote upline sales
Handle customers complain and ensure that all issues are addressed
Attend and resolve customers' enquiries
Liaise with internal stakeholders such as operations, sales team etc. for smooth operations

Requirements:

Diploma holder in any related discipline
Excellent interpersonal, written and oral communication skills in Mandarin and English as you need to communicate with Mandarin-speaking clients
At least have 1-2 year of working experience in e-commerce or related field
Have prior experience running online marketplaces
Proactive and able to learn new knowledge
Analytical, data-driven person with strong problem-solving skills
Singaporean are welcome

Job Type: PermanentSalary: $2,000.00 - $3,500.00 per monthSchedule:

Supplemental Pay:

Experience:

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