Job Description

& Requirements

What You'll Do:

Answer and manage all incoming calls, identify caller needs, and redirect appropriately
Welcome and attend to walk?in visitors as the first point of contact
Coordinate and assign technicians for site inspections and maintenance according to urgency and location
Liaise with internal teams to address and resolve customer issues
Maintain accurate service records, logs, and documentation
Generate and manage operational reports and service?related documents
What We're Looking For:

GCE O Level or equivalent and above
Effectively bilingual in Mandarin and English to engage with diverse stakeholders
Prior customer service experience preferred
Excellent verbal communication and interpersonal skills
Patient, professional, and empathetic in handling customer queries
Strong problem?solving skills and critical thinking ability
Proficient in Microsoft Word, Excel, and Outlook
Highly organized with great attention to detail
Patricia Poh | CEI No: R1988708 |

Grace HR Solutions | EA Licence No: 22C1305 |

UEN: 53456396A

Job Type: Full-time

Pay: $1,800.00 - $2,600.00 per month

Work Location: In person