Customer Service/ Order Processing (up$4k/ Pioneer)

Singapore, Singapore

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The Opportunity

My client, a renowned US MNC in the Oil & Gas industry hiring Customer Care Specialist to manage the end to end order management
Monday - Friday/8.30am - 5.30pm (Hybrid Working Arrangement)
Location: West - Pioneer
Salary: Up $4K
12 months contract

The Talent

Manage end-to-end order management duties in SAP
responsible for assigned customer account on order fulfilment, not limited to creating order confirmation, invoices, review and monitor customer order backlog via the SAP system-4PL, etc.
Coordinate with plant planners and logistic team to know the order status and have the customer well-informed.
Follow up customer inquiries includes but not limited to lead time, price, order status, delivery tracking etc. Respond & resolve customer issues timely.
Deal with customer complain, routing the issues to proper support individuals or teams.
Be responsible for filing of all documents related to order processing, including PO, contract and any other supporting documents.
Any other ad-hoc task assigned

Next Step

Amelia Lau An Qi

Direct Line: +65 6697 7987
EA License No: 91C2918
Personnel Registration Number: R1987023

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