Job Description

Our client is among the largest banks in Asia with over 150 branches in Singapore. It provides the full range of services in consumer, SME and corporate banking activities across Asia and the Middle EastThe Opportunity

• Adecco is partnering with a leading bank to look for Customer Service Specialists for Business Banking
• Focus: Communicating with customers through various channels (calls/ emails etc)
• Office Location:East/ West
• 2 months of training will be provided

The Job

• Provide first call resolution to users who called into our hotline which is public facing, advising on issues.
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

The Talent

• Diploma or equivalent experience in financial/ payment industry
• Highly adaptable, ability to deal with ambiguity.
• Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
• Experience in customer service/ customer facing roles
• Call centre experience highly preferred
• Passionate about providing excellent customer service
• Good interpersonal skills and communication skills

Next Step

• Drop your resume and contact us to follow-up, or send your resume to isaac.tanye@adecco.com
• Email Topic: Apply Customer Service (Call Center)
• Only shortlisted candidates will be contacted

Isaac Tan Yang EnEA Licence No: 91C2918Personnel Registration No: R24123927Tan Yang En, IsaacDirect Line: +65 6697 7884
EA License No: 91C2918
Personnel Registration Number: R24123927

Adecco