Job Description

Managing of inbound and outbound calls in a timely manner Following "scripts" when handling different topics Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable Obtains client information by answering telephone calls; interviewing clients; verifying information Scheduling meetings and appointments Maintain a balance between company policy and customer benefit in decision making Handles issues in the best interest of both customer and company Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targetsQualifications: Preferably with at least 1-year BPO experience Excellent in communication skills or must be conversant Love challenges and goal oriented Passionate with the job Assertive and trustworthy in handling confidential information Ability to work under pressure Target Oriented Assist in the formulation of targets for individuals and teams Working with other supervisors and management team members to support agents and maximize customer satisfaction.Details: Day shift Mondays to Fridays Fix week ends off! Office based job HMO upon regularizationJob Types: Full-time, PermanentBenefits:

• Paid training

Schedule:

• 8 hour shift
• Day shift

Supplemental Pay:

• 13th month salary

Application Question(s):

• Are you in Angeles City?

Education:

• Senior High School (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)
• Tagalog (Preferred)