Job Description

Marriott Vacation Club International

Central

SGD 2,700 - SGD 2,800

Posted on 21-Feb-23

Customer Service Representative (Call Centre) - Mandarin & English Speaking

Marriott Vacation Club International

Job Highlights

Work From Home arrangement

Structured training provided

Career growth and development opportunties



MARRIOTT VACATION CLUB ASIA PACIFIC (MVCI)

Where Dreams Come True

We are the world\'s largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, The Ritz-Carlton Destination Club and Grand Residence Club by Marriott. We offer a range of opportunities for talented individuals to encourage our clients to experience the joy of taking holidays the Marriott way!

We invite you to discover the career of a lifetime. We are seeking qualified individuals to join our team at our Singapore Regional Office.

By joining the MVCI big family, an attractive package awaits you:

• Discounted worldwide holiday accommodation
• Multi cultural work environment;
• Attractive salary and benefits package;
• Firm commitment to the development of careers;
• Supportive, Professional and Fun working environment
• Work From Home arrangement

MEMBERSHIP ADVISOR (ENGLISH & MANDARIN SPEAKING)

The Membership Advisor will be responsible for servicing inbound member calls from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.

Job Responsibilities:

• Handle in-bound calls within stipulated service levels
• Assist customers in vacation planning and worldwide hotels reservations through the system
• Assist in resolving customer care issues and handle customer enquiries.
• Takes responsibility for call logs and documentation into the system
• Optimize booking opportunities and promote customer retention and loyalty.
• Answer emails with accuracy, clarity and simplicity in a customer friendly as well as professional manner.
• Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved.
• Meet up with members for one on one program education (by appointment only) on an ad-hoc basis
• Assist customers who purchased different products from Marriott Vacation Club i.e. Asia Pacific Points (Singapore Club), MVCD Exchange Program Australia (Australia Club), Bali Plan, Marriott Vacation Club Destination (MVCD), Legacy Weeks and any other new Club.
• Send acknowledgement confirmation to members after every request.
• Post-Stay follow-up - to follow up based on customers\' comments from Owner Satisfaction Survey, emails and phone.
• Assist with periodic unassigned call/bi-weekly introductory call/Periodic call to update List from bounce back report.
• Fulfill trade for Marriott Reward Points and issue certificates.
• Collect Annual Dues, Maintenance Fee and Loan Payments.
• To generate upgrade and referral leads.
• Work closely with Contract Admin team to assist with contract modifications and resale inquiry.
• This description reflects management\'s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

Job Requirements:

• Candidate must possess at least a Diploma or higher.
• 1 year of working experience in the related field is preferred
• Experience with travel related system (Marsha, TimeshareWare) will be an advantage
• Customer service oriented
• Good written and verbal communication skills
• Excellent telephone etiquette, good written and verbal communication skills
• Ability to multi-task and work independently with minimal supervision
• Highly proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Applicants must be willing to work on weekends and Public Holidays when scheduled to
• Willing to work on rotating shift (5 days work week)
• Required language(s): Candidate must be fluent in English and Mandarin, in order to communicate with mandarin speaking members and customers

If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

We regret that only short-listed candidates will be notified.

\xef\xbb\xbfMarriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Additional Information

Career Level

Entry Level

Qualification

Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree

Years of Experience

1 year

Job Type

Full-Time

Job Specializations

,

Company Overview

Where Dreams Come True

We invite you to discover the career of a lifetime. Due to our expansion in the Asia Pacific region, we are looking for qualified candidates to join our team in Singapore.

We are the world\'s largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, The Ritz-Carlton Destination Club and Grand Residence Club by Marriott. We offer a range of opportunities for talented individuals to encourage our clients to experience the joy of taking holidays the Marriott way!

We invite you to discover the career of a lifetime. We are seeking qualified individuals to join our team at our Singapore office.

Additional Company Information

Registration No.

200602905W

Company Size

51 - 200 Employees

Average Processing Time

18 days

Industry

Hotel / Hospitality

Benefits & Others

Dental, Medical, Sports (e.g. Gym), Regular hours, Mondays - Fridays, Marriott Brand Hotel Staff Discount, Smart Casual

Specific Location

Work From Home

Company photos

1/5

Phuket, Thailand Marriott\'s Mai Khao Beach

Engie