Job Description

The Customer Service Representative will be part of our extraordinary Customer Support team where you will be responsible for supporting card holders' needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. This position is located in Pasay, NCR, Philippines.SPECIFIC RESPONSIBILITIES WILL INCLUDE:

• Demonstrate consistent, reliable attendance by showing up for work as scheduled with a positive, enthusiastic attitude.
• Respond to incoming customer requests quickly, proficiently, and professionally while meeting specific quality expectations.
• Actively listen and probe to figure out nature of each call and determine the appropriate action(s) to complete the call.
• Multi-task across several computer programs to respond to customer inquiries.
• Utilize all tools to properly support, action and document all related questions and needs.
• Accurately update and maintain cardholder data in appropriate databases.
• Collaborate with peers to help cardholders; provide thought-leadership; and inspire both customers and peers in a diverse business environment.
• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
• Manage sensitive data
• Maintain confidentiality
• Flexible in the event of schedule change requirement - willingness to work a flexible schedule to include weekends, possible holidays and overtime when needed.
• Willing to Work On-site

TRAINING:

• Full schedule availability is required.
• Successfully complete a training program, including classroom instruction, computer-based lessons, instructor-led activities, and on-the-job training.
• Employees attending training are expected to meet Visa's established standards for performance, attendance, and conduct.

Qualifications

• At least 2 years of contact center experience.
• Punctual, regular and consistent attendance.
• Customer service experience required; Prior experience in contact center, financial industry or ecommerce environments is strongly preferred.
• Demonstrated commitment to quality and customer service based on the customer's needs.
• Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving and multi-tasking skills required.
• Requires efficiency, accuracy, and attention to detail.
• Computer experience within Windows environment as well as ability to navigate the internet, utilize computer shortcut functions, and navigate through multiple program platforms.

WHAT YOU GET FOR WORKING AT VISA:

• A contact center environment filled with amazing people and incredible career opportunities
• Fun, rewarding work environment with on-site cafeteria, unlimited beverages and game room.
• Competitive base pay along with quarterly bonuses that are based on maintaining attendance, schedule adherence, and quality plus shift and language differentials if applicable.
• Healthcare benefit on Day 1 including HMO Coverage for Domestic Partners/LGBT and No Limit with Children
• Education Assistance Program, Fitness/Health Club Subsidy, Life and Accident Insurance, Outpatient Entitlement (Prescribed medication).
• To start on August 9, 2022, willing to work onsite in Pasay City
• After 3 months - you will be working on hybrid set up (WFH and onsite)

Job Types: Full-time, PermanentSalary: Php27,500.00 - Php32,500.00 per monthBenefits:

• Additional leave
• Employee stock ownership plan
• Gym membership
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise

Schedule:

• 8 hour shift
• Holidays
• Rotational shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus
• Quarterly bonus

COVID-19 considerations:
Visa provides our employees and dependents access to COVID - 19 Vaccination and Boosters.We also provide enhance COVID - 19 coverage on our HMO plan.Ability to commute/relocate:

• Cavite City, Cavite: Reliably commute or planning to relocate before starting work (Required)

Education:

• Senior High School (Required)

Experience:

• Customer Service Representative: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Application Deadline: 06/30/2022
Expected Start Date: 08/09/2022