Job Description

Position Summary:Responsible for accurately recording all pertinent first report information via telephone and written correspondence from the insured, claimant, or their representative.ResponsibilitiesA. Customer Support

• Receives and processes incoming calls according to client arrangements
• Identifies and assesses customer's need/s to achieve satisfaction
• Provides product/service information and resolves any emerging problem that the customer accounts face leveraging the use of right method/tools
• Handles customer complaints, provide appropriate solution and alternatives in an efficient manner
• Conducts follow up to ensure resolution
• Keeps records of customer interaction
• Conducts emergency call outs to field adjusters with client
• Logs First Notice of Loss claims and assignments

B. Business Process Support

• Adheres to Crawford's standard operating procedures (SOP) and turnaround time
• Refers matters beyond limits of authority and expertise to immediate superior for direction
• Upholds the Crawford Code of Conduct by protecting the confidentiality of information
• Performs other related tasks as required or needed

Requirements:

• Bachelor's degree in any related course
• At least two (2) years customer service or admin work experience in an insurance-related job
• Excellent verbal communication and customer orientation skills
• Active listening and call handling skills
• Proficient in Microsoft Office word processing and spreadsheet
• Knowledgeable of business etiquette across various correspondence
• Ability to control and respond quickly to a stressful/difficult situation
• Maintains high degree of professionalism and confidentiality
• Ability to multi-task, prioritize and manage time effectively
• Interpersonal skills - Able to work independently and as a team member
• Keen attention to details

Job Types: Full-time, PermanentPay: Php18,000.00 - Php25,000.00 per monthBenefits:

• Additional leave
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Late shift
• Night shift

Supplemental Pay:

• 13th month salary
• Anniversary bonus
• Bonus pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:

• Iloilo City, Probinsya sang Iloilo: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)