Job Description

Customer Service Representative

• HealthCare (Voice / Non-Voice)

• U.K. Utilities

Location: (Work on Site)

• BGC, Taguig

Qualification:

• (For Non-Voice) - College Graduate With at least 12-months or more, BPO Experience.
• (For Voice & Utilities) -* At Least 6-12months BPO Experience For College Graduate.*
• (For Utilities) - Finished at least 2nd year College (Complete 4 Semester) with a BPO Experience of 24 Months (2years).
• Willing to Work on Site

:

• The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.

Duties and Responsibilities

• Consistently make a good first impression when calling leads
• Engage potential customers in dialogue that opens opportunities
• Commit to departmental and individual quotas/goals
• Meet company expectations for excellent customer service
• Update contacts database when necessary
• Provide information regarding product/service in an engaging manner
• Answer all customer questions honestly and accurately
• Take relevant notes on all calls for future use and enter into database
• Process orders quickly and accurately
• Maintain a friendly, professional tone at all times
• Function as part of the team with sincere enthusiasm

Perks:

• HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
• P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
• Career Growth & Development: Acquire growth through various trainings other than account specific (Lean six sigma/Black belt training) and move up the ladder through IJPs and promotion opportunities.
• Salary up to 35K!!!!

- Virtual Interviews via Whatsapp/Viber- Competitive salary package and HMO Benefits- Direct hire- Willing to join asapJob Type: Full-timeSalary: Php25,000.00 - Php35,000.00 per monthBenefits:

• Company events
• Discounted lunch
• Flexible schedule
• Flextime
• Free parking
• Gym membership
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Transportation service provided

Schedule:

• 8 hour shift
• Evening shift
• Flexible shift
• Late shift
• Monday to Friday
• Night shift
• Overtime
• Rotational shift

Supplemental Pay:

• 13th month salary
• Bonus pay
• Commission pay
• Overtime pay

COVID-19 considerations:
All Process Done Virtually Due to COVID19Application Question(s):

• Your Active Email?
• Are you amenable to Work on Site?

Education:

• Bachelor's (Required)

Experience:

• Customer Service Representative: 1 year (Preferred)
• B.P.O.: 1 year (Preferred)