Customer Service Representative Parts
Singapore, Singapore
Job Description
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Customer Service Representative - Parts Description Customer Service representative - Parts Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today\xe2\x80\x99s most innovative thinkers to solve the world\xe2\x80\x99s toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That\xe2\x80\x99s what #LifeAtCummins is all about. We are looking for a talented Customer Service Representative - Parts to join our team in Tuas South, Singapore / Hybrid role but in probation period it will be Onsite. In this role, you will make an impact in the following ways:
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Manages conflict - Handling conflict situations effectively, with a minimum of noise.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Answer Parts related enquiries from customer calls and emails.
- Assisting with parts interpretation and the provision of required parts
- Advise on part suitability and talk your customers through the best solution for the job
- Orders and quotes will be received and processed in a timely manner
- High school diploma or certificate of completion of secondary education or equivalent experience Diploma/Degree in related field preferred.
- 2 years of relevant customer order management, account management or in the supply chain field
- This position may require licensing for compliance with export controls or sanctions regulations.
- Team focused and passionate about customer support.
- Time management: Demonstrates effective and efficient use of individual and organizational time to achieve key business objectives.
- Attention to detail: Accurate data entry skills Fast typing speed with accuracy, extreme attention to detail
- Computer literacy: Intermediate to advanced standard of computer skills with the ability to use office applications (Microsoft Office, Word, Excel, PowerPoint, and Outlook)
- Ability to navigate a computerized data entry system or other relevant applications and the ability to gain knowledge in using order processing and analytics systems.- Require advance soft skills [ fast typing, MS office]
- Excellent email and phone communication and Customer service experience
- Permanent Salary, AWS, Flexi Benefits, Annual remuneration reviews and a range of personal and professional benefits. Participation in an annual variable compensation (bonus) program
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Job Detail
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Job IdJD1300644
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned