Customer Service Representative
Singapore, Singapore
Job Description
Customer Service Representative
- 12 months contract
- Work location: CBD
- Comfortable to work on shift
- First level helpdesk to respond to calls
- Provide first call resolution to users who called into our hotline which is public facing, advising on issues
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
- Primary responsibilities are focused on customer contact
- Perform outbound calls to users who leave callback
- Handle emails as assigned by team leader
- Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public
- Relevant experience in Contact Centre is mandatory
- Customer service mindset
- Good communication skills
- Willing to work rotating shifts, weekends and Public Holidays
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
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Job Detail
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Job IdJD1474228
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned