Job Description

JOB TITLE: CUSTOMER SERVICE REPRESENTATIVEORG UNIT NAME: FULFILLMENT & MARKETINGLOCATION: SINGAPOREJOB PURPOSE

• Build and manage strong customer relation, understand Commercial / Distributors processes and activities and provide value added service as needed

• Responsible for SEA regions and affiliates orders with Asia Pacific Regions

• Handle order processing, billing and payment notices to customers to support timely and accurate order execution.

Job Responsibilities

• Strive to achieve and maintain total customer satisfaction through

• Providing timely order management report and information to customers
• To providing a timely feedback (within 1-2 working days) of acknowledgement to customers for new and change order
• maintaining a good rapport, communication and interaction with customers
• coordinating order management activities with make/sell and buy/sell sources ensuring on-time delivery to customer is met by working with 3PL and make timely booking for shipment
• providing full set of shipping documents and ensuring timely invoicing to customer
• Ensure that all customer complaints are officially and appropriately documented on Customer Complaint Information (CCI) form and adhering to ISO requirements
• Drive Order fulfilment closure on a monthly basis
• Handle all customers enquiry on new product request and developments, and related activities and channel to internal team for follow up
• Assist Sr, Representative / Supervisor on team\'s KPI deep dive analysis and drive for key actions & improvement
• Review and update CS process document to ensure compliance within SCM
• Any other related responsibilities assigned by the immediate supervisor from time to time where appropriate.

EDUCATION/EXPERIENCE REQUIREMENTS

• Diploma / Degree in Supply Chain / Logistics / Business Management
• 2 to 4 years\' related working experience, preferably in the area of customer service or account management
• Independently handles daily operations challenges such as coordination of order delivery or errors in customer order delivery
• Support Supervisor in researching customer issues and identifying the root cause of the problem at hand, keeps lines of communication open with customers.
• Customer Service Representative required assistance in handling more complex issues such as technical issues, requires input from Senior Representative/ Supervisor / manager, product / Technical Support, or other relevant function
• Customer service orientated mindset
• Resourceful in provide solutions to customers
• Strong communication and coordination skills.

ABOUT SABICSABIC is a global diversified chemicals company, headquartered in Riyadh, Saudi Arabia. SABIC manufactures on a global scale in the Americas, Europe, Middle East and Asia Pacific, making distinctly different kinds of products: chemicals, commodity and high performance plastics, agri-nutrients and metals.SABIC supports its customers by identifying and developing opportunities in key end-use applications such as construction, medical devices, packaging, agri-nutrients, electrical and electronics, transportation and clean energy. Production in 2019 was 72.6 million metric tons.SABIC has more than 33,000 employees worldwide and operates in around 50 countries. Fostering innovation and a spirit of ingenuity, SABIC has 12,540 global patent filings, and has significant research resources with innovation hubs in five key geographies - USA, Europe, Middle East, South Asia and North Asia.Equal Opportunity Employer (EOE) StatementSABIC is committed to creating a diverse work environment and is proud to be an equal opportunity employer and as such will not discriminate in its employment practices, including recruiting and hiring practices, based on a person\'s race, color, religion, national origin, citizenship, sex (including gender identity, sexual orientation and pregnancy), age, disability, genetic information, veteran status, or other characteristics protected by law.

SABIC