Customer Service Representative (travel Account)
Cebu City, Philippines
Job Description
Customer Service Responsibilities list:
- Manage incoming phone calls and emails
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Has 2 yrs experience GDS system (amadeus, sabre or etc.)
- 8 hour shift
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)
- Junior High School (Preferred)
- Customer Service Representative: 2 years (Preferred)
- English (Preferred)
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Job Detail
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Job IdJD1104676
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCebu City, Philippines
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EducationNot mentioned