Job Description

As a Customer Service Specialist, you will be responsible for delivering outstanding support to our customers, addressing their inquiries, resolving issues, and ensuring overall customer satisfaction.

Job Purpose:
We are seeking a highly motivated and skilled Customer Service Specialist with exceptional technical aptitude and a strong background in customer service. As a Customer Service Specialist, you will be responsible for delivering outstanding support to our customers, addressing their inquiries, resolving issues, and ensuring overall customer satisfaction. The ideal candidate possesses a unique blend of technical proficiency and excellent interpersonal skills.

Responsibilities:

• Provide prompt, courteous, and effective customer support via various communication channels (phone, email, chat) to assist customers with product inquiries, technical issues, and general questions.
• Demonstrate a keen ability to grasp technical concepts quickly and efficiently. Stay updated on product knowledge and troubleshoot technical problems to offer accurate solutions to customers.
• Identify, troubleshoot, and resolve customer issues in a timely and efficient manner. Collaborate with other teams to ensure comprehensive problem resolution for customers.
• Strive to exceed customer expectations by delivering exceptional service. Ensure customers are satisfied with the resolution provided and maintain a high level of customer satisfaction ratings.
• Maintain detailed and accurate data/records of customer interactions, issues, and resolutions. Contribute to the creation and improvement of support documentation and knowledge base articles.
• Collaborate with internal teams, including technical support, product development, and sales, to provide a seamless customer experience and contribute valuable insights from customer interactions.
• Adapt to a rotating schedule, which may include evening, weekend, and public holiday shifts.

Requirements:

• Minimum Diploma in Engineering or other related fields
• Ideal candidate should have 2-3 years of customer service or technical support experience
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Strong communication skills in English (both oral and written)
• Being able to understand and empathize with customers\' concerns or problems is crucial.
• Ability to analyze situations, identify problems, and provide effective solutions.
• Effective time management skills are necessary to handle multiple customer inquiries efficiently and meet response time targets

Plus Qualifications:

• Experience/exposure with AGVs, AMRs, and robotic systems
• Basic understanding of containers and Docker
• Familiarity with Linux platform, its configuration and Unix shell scripting

Interested candidates who wish to apply for the advertised position, please click "apply now" or email us an updated copy of your resume in MS Word format.

We regret to inform that only shortlisted candidates will be notified.

Email:
PERSOLKELLY Singapore Pte Ltd
EA License No : 01C4394 | Wang Jian | Reg No: R22107328

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