Job Description

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About us

Treasury Wine Estates (TWE) is a premium focused, global leader in wine with strong positions in key global markets, supported by an unrivalled global footprint, business model, award-winning premium brand portfolio and a talented global team of over 2,500 people. Listed on the Australian Securities Exchange (ASX), we know that it\'s the thinkers, makers and doers who have the most impact as we strive towards being recognized as the world\'s most admired premium wine company.

TWE is the largest exporter of Australian wine to Asia, with our brands - especially Penfolds, Wolf Blass and Wynns - increasingly well known in the region\'s more established wine markets. We have exciting plans in place to develop our Country of Origin offering with recently released wines from the US, France and Chile.

For more information, please visit www.tweglobal.com

What\'s in it for you

• Attractive remuneration and healthcare benefits
• 20 days of paid annual leave per year
• Flexible work arrangement to support your wellbeing
• Outstanding career development opportunities to realise your full potential
• Collaborative and inclusive culture where people and performance thrive

About the role

The Customer Service Specialist will work through assigned customer related activities to ensure they are dealt with in a courteous, accurate & timely manner and adhere to the TBS principles/policy. Working within the set guidelines of the TBS operating model. A local contact/ liaison at the regional office. Orders are fulfilled & despatched to meet the customer expected lead times.

• Local touchpoint operating within the TBS model.
• Maximizing the Order Fulfilment process/ OTC performance
• Act as a Key Customer contact.
• Action open orders and report/ resolve potential service misses, fulfilment process, etc
• Advise on order modification, order optimization for Customer
• Close alignment with regional TBS teams
• Specialist on registration process for key markets
• Specialist on Letter of Credits process
• Meet KPI metrics for TBS OTC processing in line with company set targets
• Alignment to the key principles of the Global TBS OTC stream.
• Participation in regular service meetings with TBS teams
• Input into Customer Service projects as required
• Liaise with freight forwarders and regional TBS teams/Japan 3PL to ensure orders meet the customers\' expectations
• Review exception reports & take necessary corrective action
• Advising on credit returns as required.
• Meet KPI metrics for TBS OTC processing in line with company set targets
• Input into Customer Service projects as required
• Escalate diversions or improvements to TBS model to line manager.

About you

• University qualification
• 2-3 years\' experience in FMCG Supply Chain/Logistics roles, a level of expertise in all Import & Export processes, Incoterms, Responsibility of Transfer, Tax, and Documentation.
• Systems skills in ERP and Microsoft applications
• Customer Service SLA & Commercial Awareness impacts, influencing results.
• Worked within a shared service environment preferred
• Good understanding of Order to Cash (OTC) within an ERP system.
• Wine industry experience desirable

Culture

We bring our whole selves, we\'re courageous and we deliver together - that\'s our DNA. We\'re a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We\'re brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We\'re definitely \xe2\x80\x9cglass half full\xe2\x80\x9d people and see challenges as opportunities and move with pace to achieve our goals.

If you\'re ready to help us be the world\'s most admired premium wine company, please apply now!

Inclusion and Diversity

Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact , quoting the job title and reference number.

How to apply

We move quickly at TWE and continually review applications, so if you don\'t want to miss out, apply today.

Please note that cover letters are not required (we really mean this!) All applicants will receive an email to invite them to complete online assessments that will cover three areas: personality profile, cultural fit and a cognitive assessment. The assessments should take around 30 minutes in total and you will be able to download a report at the end of it. We will then be in touch ASAP to update you on how your application is progressing. We ask you to try to complete the assessments ASAP - ideally within 24 to 48 hours.

Note that we prefer to deal with you directly; we haven\'t briefed a recruitment agency on this role and won\'t be accepting CVs through any recruitment agency, so please apply directly.

Treasury Wine Estates