Job Description

Our Mission is to Map the Universe of Biology.

Improving the human condition is what fuels our passion for finding new ways of enabling scientific exploration. As a company, we strive to create end-to-end solutions that are simpler, easier, faster and more relevant to today\xe2\x80\x99s life science challenges.

As the pioneer in the field of spatial biology, NanoString enables scientists across the globe to envision molecular interactions in three dimensions with three different systems, the , the (DSP) and the (SMI) platform. As a result, scientists can see the multiomic expression of genes and proteins in the natural context of tissue structure.

Since our founding in 2003, we have earned a reputation as a respected, trusted pioneer of innovative technologies that support our customers in their relentless pursuit of answers. Our products are based on a novel digital molecular barcoding technology invented at the Institute for Systems Biology (ISB) in Seattle under the direction of Dr. Leroy Hood.

With our technologies, our customers continue to extend our understanding of biology to answer previously unsolvable questions with consistent, reliable results.

However, NanoString is much more than innovative products. The secret sauce to the company\xe2\x80\x99s success is our people, who are committed to excellence and dedicated to catalyzing the next biological revolution. Collectively, we live our corporate values of ambition, grit, ingenuity, authenticity, and customers every day\xe2\x80\xa6and never stop asking \xe2\x80\x9cWhat if?\xe2\x80\x9d

Essential Responsibilities:
The Customer Service Specialist I is a vital contributor to the daily operations of the Customer Service Group. This individual is tasked with promptly and efficiently addressing customer queries via phone and email, addressing orders, product availability, pricing, delivery service requests, billing, and resolving issues through the appropriate channels. Maintenance of organized customer files and accounts is key and prior experience updating and managing a CRM database is a plus. Internal collaboration will involve coordination with Logistics and Manufacturing departments to meet expected product lead times and handling service requests from customers. They will also support the field sales organization in providing technical and administrative product information and documentation to fulfill customer requirements effectively. Collaborating closely with the sales organization, the Customer Service Specialist I provides crucial administrative support to ensure seamless customer interactions and satisfaction.

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How we position you for success: * Comprehensive training with both in-person and remote learnings

• Continual support from our team of experts
• NanoString\xe2\x80\x99s earned reputation as a respected, trusted pioneer of innovative technologies

You would be a great match for this role if you: * Have excellent organizational skills and an ability to handle multiple tasks

• Possess an ability to interact with internal and external customers at all levels in a highly professional manner.
• Have prior experience in order processing systems using an ERP or CRM system.

Why NanoString?

The technology and the people! NanoString is enabling customers to answer previously unsolvable questions with our innovative technologies. We could not accomplish this without the high-quality people who work here, and their commitment to excellence and improving the human condition.

NanoString