Job Description

Deliver business value through Right and Fast partnershipTHE FUTURE IS WHAT WE MAKE IT.Customer Service Specialist
Changi, SingaporeStart your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.Make the Best You.
Working at Honeywell is not just creating incredible things. You will have the opportunity to work with our talented and friendly team of professionals and be part of a global team of future shapers.Join Us and Make an Impact.Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA\'s. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.Key Responsibilities

• Processing Returns
• Customer Invoicing
• Deliver Forecast Reports
• Order Processing

MUST HAVE

• Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
• A proficient understanding of the principles and best practices in (customer service)

WE VALUE

• Excellent team and communication skills
• An ability to take initiative and work with limited direction
• An ability to influence across a broader organization

About Us
The world is changing. And it\'s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We\'re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.Discover More
We\'ve been innovating for more than 100 years and now we\'re creating what\'s next. There\'s a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/If you believe what happens tomorrow is determined by what we do today, you\'ll love working at Honeywell.The future is what we make it. So join us and let\'s do this together.Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.Copyright \xc2\xa9 2023 Honeywell International IncAdditional Information

• Category: Customer Experience
• Location: SGP
• Nonexempt

Global (ALL)

Honeywell