Job Description

Our client, a Medical Device company, is looking out for a Customer Service Specialist. The primary objective of this role is to manage order processing and serve as the initial point of contact for customers. This involves ensuring that customer inquiries and requirements are attended to promptly, while also investigating and resolving any issues that may arise.

Job Responsibilities

• Process orders with quality and efficiency from receipt of orders or requests from customers and sales team to delivery of goods. Prepare picking and delivery documents
• Responsible for problem solving on order discrepancies, and ensure regulatory approval before selling
• Check open order and backlog reports daily to ensure timely processing of customer orders
• Manage customer expectations, resolve customer satisfaction issues, and product return billing and credit issues
• Arrange/adjust/organize distribution of implants and loaner sets
• Provide quotes for products as requested

Requirements

• Ability to prioritize goals and activities
• Highly customer orientated
• Ability to multi-task and handle a high volume of transactions in a fast-paced environment.
• Excellent team player
• Good English communication skills - both verbal and written
• The individual MUST be able to standby on a roster basis [once a month] - this will be compensated. When they are on standby, they are expected to tend to add-on cases over the weekends or after office hours.
• The individual should have a decent proficiency in excel (pivot table, filtering, etc)
• Has knowledge on SAP, it would be a plus

How to Apply:

Interested applicants may apply by sending in your updated r\xc3\xa9sum\xc3\xa9 (in MS Word format) to my email or apply directly:

Consultant: Kathryn Harsono

EA personnel reg. no.R23114224

EA License No. 17C8502

Additional Information

Career Level

Senior Executive

Qualification

Not Specified

Years of Experience

1 year

Job Type

Full-Time

Job Specializations

,

Company Overview

Meet Integrity. We\'re a leading recruitment firm specializing in the areas of Life Sciences and Engineering with over 100 years of combined experience in the industry. We\'ve helped recruit the most prized talent in a wide variety of Life Science and Construction sectors.

With 40% of our waking time dedicated to work, we know the vital importance of how smallest actions can create the biggest impact in people\'s lives. This is exactly why our friendly team of skilled experts always prioritizes actions based on core values over personal gain.

The secret to our business is personal relationships. Because People Matter.

We\'ve been very fortunate to assist with the recruitment of some of the most talented and dynamic talent for many of the largest and smallest employers. These are businesses who were in need of elite recruits who possessed specific talents, unique skills and other technical disciplines. Reach out to us to to discover even more about how we can help you with all of your recruiting needs or your own career.

Additional Company Information

Registration No.

201634573Z

EA No.

17C8502

Company Size

1 - 50 Employees

Average Processing Time

1 day

Industry

Human Resources Management / Consulting

Benefits & Others

Miscellaneous allowance, Long hours, Formal (e.g. Shirts + Ties)

Integrity Partners