Job Description

Responsibilities

• Ensuring that each criteria of the brand identity, mission statement, brand promises and values are communicated, understood, achieved and maintained by service staff.
• Directly responsible for recruitment, interviewing, hiring and training employees; planning, assigning, delegating and directing work; developing talent; appraising performance; addressing complaints and resolving problems.
• Responsible for the commercial success, producing results that meet or exceed the company\xe2\x80\x99s annual budget.
• Manage center sales and marketing activities; directly generate and manage leads and pipeline, directly manage existing client renewals, expansions and services upsell; and documenting deals; reasonably delegating associated tasks to the team, where required.
• Where required, assist the HOD to manage any matters pertaining to center sales and continuously propose ideas to develop and optimize lead generation.
• Manage all vendor relationships directly, including pricing, contracts and performance
• Delegate procurement for operating items, ensuring that appropriate stocking and cost control measures are implemented.
• Directly manage relationship with the Property Management Team for building related issues; and reasonably delegate or escalate associated tasks, where required.
• Where required, assist the Director to manage relationship with existing and potential third-party partners; and continuously propose ideas to develop and execute new partnerships which are beneficial to the business.
• Directly responsible for the overall management of the meetings business, ensuring best practices and standards are met by all team members.
• Directly responsible for interfacing with prospective/confirmed meeting organizers to ascertain and deliver client requirements; and reasonably delegating associated tasks to the Associate Community Manager, where required.
• Directly responsible for overall management of the Co-Working Space, ensuring best practices and standards in the Operating Manual are met by all team members.
• Directly responsible for implementing systems and policies in order for operations to comply with applicable laws, government and building rules and regulations; and reasonably delegating or escalating associated tasks, as required.
• Directly responsible for all client matters, including move-in, move-out, and client communications; and reasonably delegating associated tasks to operations teams, as required.
• Directly responsible for developing and executing the community events calendar, including weekly happy hours and others; and reasonably delegating associated tasks to operations teams, as required.
• Responsible for overall supervision of House Rules, acting as the manager-on-duty should any matter require escalation.
• Responsible to prepare and review monthly reports and to complete a monthly accounting work review, focusing on centre performance vs forecast and variances to budget

Requirements

• Min 2 years experience in customer service, sales, events or related industries
• Prior experience in coworking, real estate or startup experience would be an advantage
• Outstanding confidence and strong networking skills
• Passion for and understanding of the Company\'s mission and values
• Curiosity about entrepreneurial communities and startups
• The ability to demonstrate the Company\'s core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around
• A great sense of teamwork, accountability, mindfulness and the willingness to go the extra mile for members and your team
• Must have strong verbal and written communication skills
• Exceptional organisational and multitasking skills
• Ability to handle pressure and fast thinking

Kindly email your Resume in *MS Words Format to* Mr Lex Ong Shee Hean (R1106602): lex@strategysolutions.com.sg(NOTE: The following information should be Included in the Resume. Thank you) * Date of Availability

• Detailed Job Scope
• Reason for Leaving for All Employments
• Salary Expectation

Shortlisted candidates will be notified for an interview.MOM License: 09C3018

Strategy Solutions Services