Customer Service Supervisor
SG, Singapore
Job Description
We are seeking a proactive and experienced
Customer Service Supervisor
to lead our customer support team and ensure exceptional service delivery across all channels. You will be responsible for managing daily operations, driving service excellence, overseeing the team, and resolving escalated issues while continuously improving processes to enhance customer experience.Key Responsibilities
Lead, train, and motivate the customer service team to meet service standards Oversee day-to-day operations and ensure timely resolution of customer inquiries across phone, email, chat, and social media Monitor and report on team performance, customer satisfaction Handle complex customer issues and escalations professionally Improve workflows, processes, increase efficiency Collaborate with internal & external stakeholders
Requirements
Customer service experience, ideally in logistics / 3PL industry Communication skills in English and ideally Mandarin as well Confident across phone, video, email, and live chat Customer-focused with high energy and a positive attitude Problem-solving and negotiation skills Results-drivenand well-organized, able to multitask Familiar with Microsoft Office * Willing to work overtime whenever required
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Job Detail
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Job IdJD1635195
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned