Job Description

At Decathlon Singapore, we strive to offer to our sports users the best experience with our "Satisfied or Satisfied" promise.
The User Happiness Center team is based in our office at the second floor of Decathlon Singapore Lab.
The team\'s role is to provide beyond amazing service for all our customers in Singapore - for all our physical stores & online store!
As a User Happiness Ambassador, you will be responsible to satisfy our customers by providing a unique and personalized experience via chats/mails.
The queries you will receive are related to various topics: stock availability, delivery slots, online orders or services in stores. You will be trained by our fantastic and sporty teammates, not to worry!
You should have a genuine sense of service and love people!

My Responsibilities

• I satisfy all customers by providing sincere services with a personal touch
• I constantly respect our "satisfy or satisfy" mindset via chats/mails
• I am the voice of the customers\' in the company so I help feedback all the pain points the customers are facing so the problems can be solved at the root cause
• I share my sport passion and positive energy with our users and teammates
• I take initiative for my training and development

Requirements:

• At least 2 years of customer support experience or experience as a client service representative
• Strong writing skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters

Benefits:

• Practice your passion sport with your team/users/customers
• Be a shareholder, with exclusive annual option to invest in Decathlon\xe2\x80\x99s Shares
• Variable monthly bonus (capped at 10%) based on user satisfaction
• Generous Staff discount on Decathlon\xe2\x80\x99s products
• Comprehensive medical and insurance benefits
• Wide range of career opportunities locally and globally
• Internal and external training available

By applying, you consent to the collection, use and disclosure of your personal data in accordance with our Privacy Policy (https://www.decathlon.sg/s/privacy-policy).