Customer Service Team Lead [healthcare Industry]
Job Description
Customer Service Team Lead Salary :$2,800 - $3,500 (depend on experience) Working Hours: Mon - Friday: 9am - 6pm / Sat: 9am - 1pm Location : Orchard * Lead, monitor and guide Customer Service Team Lead Salary :$2,800 - $3,500 (depend on experience) Working Hours: Mon - Friday: 9am - 6pm / Sat: 9am - 1pm Location : Orchard Lead, monitor and guide a team of Customer Service Executives to achieve their monthly targets. Be accountable for overall Quality of Service and Patient Satisfaction rate. Handle and resolve our patient's enquiries and/or grievances in a tactful manner. Identify opportunities to recommend suitable treatment plans to our patients. Constantly review the workflow and identify areas for improvement to optimise efficiency and patient service level. Stay abreast to all new initiatives and marketing efforts of the company and cascade the information to the team. Ensure that any new initiatives are communicated to patients in a professional and tactful manner by the team Oversee, coach, guide and motivate customer service team. Job Requirements At least 3 years of working experience in service related industry With experience in leading a team Clicking APPLY NOW ' or Whatapps +65 88269116 Reg No: R21103775 The Supreme HR Advisory Pte Ltd EA No:14C7279
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Job Detail
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Job IdJD1238570
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$33600 - 42000 per year
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned