Job Description

Job Summary/Objective: Responsible for helping customers with complaints and questions, and giving customers information about products and services as well as taking orders, and processing returns.
Responsibilities & duties:
Provide excellent and easy to understand support via various support channels (email, phone, chat platforms)
Identify potential issues and work with both product and support teams to get resolved
Communicating resolutions clearly, effectively and efficiently to clients
Identifying and taking ownership of problems, concerns or issues with a customer and working with the customer to mitigate or resolve
Skills/Attributes required:
Enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem
Excellent customer service relationship skills
Strong empathy and ability to understand the customer
Team player, great work ethic and ability to work in a high paced environment
Excellent verbal and written English communication skills
Highly organised and attention to detail
Experienced with MS Office including Word, Excel, and Outlook
Experience working with Western companies (preferred)
Qualifications/Experience required:
Bachelor degree preferably Business Administration
1 - 2 years' experience in Customer Support role

Job Summary/Objective: Responsible for helping customers with complaints and questions, and giving customers information about products and services as well as taking orders, and processing returns.
Responsibilities & duties:
*