Job Description

We're looking for Voice Customer Service Specialists who can deliver exemplary service and provide customer support across a range of channels, such as knowledge base documentation, email, phone, chat, social media, and so on.RESPONSIBILITIES:

• Identify concerns, ask pertinent questions, clarify information, and run thorough checks to provide accurate, valid, and appropriate solutions using the right methods/applications/tools.
• Respond in a timely and courteous manner to achieve customer satisfaction
• Perform both inbound and outbound calls and schedule appointments
• Manage admin tasks, social media, and other duties assigned
• Escalate unresolved issues to the appropriate internal teams
• Seize opportunities to upsell products when they arise and take the extra mile to engage in interaction

QUALIFICATIONS:

• Previous insurance services experience is a PLUS
• Proven customer support experience or experience as a Client Service Representative
• Attention to detail and has a proactive approach to support
• Ability to multi-task, and honor deadlines.
• Proficient in oral and written communications, articulate, and professional speaking abilities (and experience)

• High ethical standards and personal integrity
• Amenable to work during weekends and night shift (PST)
• Available to start immediately

REQUIREMENTS: 1. UPDATED Resume
2. Skype ID
3. 30-Second video introduction
4. Own work equipment with WINDOWS Operating System (OS)
5. At least 25 Mbps internet speed
6. USB noise-canceling headset
7. Back-up internetJob Type: Full-timePay: Php28,000.00 - Php34,000.00 per monthBenefits:

• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Weekends

Ability to commute/relocate:

• Work from Home: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)